The Bank of Punjab BOP Bank jobs27 April 2021
The Bank of Punjab BOP Lahore, Government of the Punjab is looking for the services from experienced and motivated candidates for the posts of Head Service Quality, EVP Head Service Quality, SVP Service Quality.
Company Address: Deputy Secretary Resources-II Govt of The Punjab Finance Department Punjab Civil Secretariat Lahore
Telephone: 042-99213511
Official Website: www.bop.com.pk
CAREER OPPORTUNITY
The Bank of Punjab is one of the leading banks of Pakistan with a large network of 639 online branches including Islamic Banking branches across Pakistan. The Bank of Punjab is an Equal opportunity employer. BOP invites applications from high-caliber, seasoned professionals for the following position in its Service Quality Department, Lahore.
Position Major Responsibilities/Job Summary General Eligibility Criteria Head Service Quality (Grade: EVP/SVP) The position holder will be responsible for leading Service Quality and Complaint Management segments of the Bank in order to monitor and help improve the Service Experience being extended to customers through all Banking channels including Branches in line with the strategic business objectives, best market practices and SBP Regulations. The incumbent will be responsible to engage Regions, Areas and other related segments with the aim to achieve and maintain an efficient service environment and enhanced service standards.
Role of Head Service Quality encompasses leading the Service Quality teams in order to gauge the level of service in a quantifiable form through conducting mystery shopping surveys, complaint resolution satisfaction surveys and other checks on an unannounced basis to monitor performance against the established Service Quality and Complaint Resolution standards. The role shall also entail suggesting and taking appropriate measures to improve Service Quality in the light of survey results. Suggest improvements of system controls/SOPs to different departments in order to bring enhancement in Service Quality Standards. Manage Customer Grievance Redressal within specified TAT in compliance with the Bank's policy & procedures and SBP rules & regulations. Communicating with customers and sharing feedback with Groups of the Bank on timely basis and thereby assist in the continuing improvement of relevant products, procedures and services.
The ideal resource should be well equipped to facilitate the improvement of customer experience in line with the ongoing Digital Transformation of Bank. Qualification: Minimum Bachelors or equivalent from a HEC recognized University/ Foreign University. Experience. Minimum 09 Years of experience including 05 years of Banking IFI experience. Preference shall be given to candidates having experience at a similar role. Age: Upto 55 Years as of 09 May, 2021
The above position carries attractive market based remuneration package. Enterprising individuals fulfilling the above-mentioned criteria are encouraged to apply online at bop.rozee.pk by May 09, 2021. Only shortlisted candidates shall be called for interview. No TA/DA shall be admissible.
Females and persons from underrepresented groups are strongly encouraged to apply.
BOP Phone Banking: 111-267-200
www.bop.com.pk
BOP
THE BANK OF PUNJAB
| Company Name | The Bank of Punjab BOP | ||
| Location | Deputy Secretary Resources-II Govt of The Punjab Finance Department Punjab Civil Secretariat Lahore | ||
| Salary | 10000-50000 | ||
| Employment | Full Time | ||
| Currency | pk | ||
| Posted Date | 26 April, 2021 | ||
| Expiry | 09 May, 2021 | ||
